Author: chris

ABC Consumer Electronics Company has a problem. There has been a growing trend of complaints of poor customer service and management wants the problem fixed. Complaints cover the spectrum of the company’s service; late delivery, rude service, poor product knowledge, etc.

Low morale in the department has led to high employee turnover, which leads to employees with little experience and knowledge.

The company has always relied on a small call center to handle after-sales contacts with the customers, such as follow ups, complaints, and returns. The sales department usually handles all contact up until the sale.

The customer service staff in both departments is mostly young with some college or technical training background, although the sales department draws the better educated with commissions and bonuses for performance.

The attitudes of the two departments to the rise in complaints also differ. The sales team feels that they “did their job and it’s the call center’s responsibility to clear up any problems.” The call center, who routinely deals with the unsatisfied customers, feels that the sales team pushes the customers to buy more expensive products than they really want or need to boost commissions. Also, in order to keep costs low, the company has a policy that any returns, refunds, or exchanges must be documented and approved by a manager.

The Customer Service Manager controls both departments: the call center and sales. The customer service manager position has been unfilled for nearly a year. The last manager had been a long-term company employee and had a great deal of institutional knowledge to call on, but there is no one in Customer Service, now, with that knowledge.

You have worked for the company for five years, in both sales and the call center, and have worked your way into mid-level leadership in both departments. Currently you are the longest serving member of the customer service department. As the senior customer service representative, company management is considering you for the position of new manager for the team but wants to see how you would do in the position. You must prepare effective solutions for the ongoing customer service problems.

You think that the team has the potential to be successful and has only a few people whose morale is so bad that you don’t think they can improve.

Create a 10- to 12- slide PowerPoint® presentation in which you:

• Make recommendations for creating effective customer service in the organization.
• Explain how improved customer satisfaction will affect the bottom line.
• Identify which strategies you would recommend to persuade the current customer service staff to support your recommendations and that delivering exemplary customer service is good for the company and themselves.

Format your project consistent with APA standards.

Click the Assignment Files tab to submit your assignment.

Describe the election of 1860, the cause of civil war, and issues related to war.

CJHS337 Phase 3IP

This report will accomplish 2 goals: The first is to discuss the duty to protect and its significance to chemical dependency counselors, and the second is to review the code of ethics of the American Counseling Association to determine the significance of the duty to protect to that organization.

Your supervisor has asked you to prepare a report on the duty to protect.

• Discuss the concept duty to protect as it relates to chemical dependency counselors.
• Refer to course materials in Phase 2 to obtain a copy of the code of ethics of the American Counseling Association (ACA) section A–H, and review the document to determine the ACA’s position on the duty to protect. The word protect is mentioned almost 20 times in the ACA Code of Ethics. Discuss the significance of the many references to the word protect.

Your white paper that you have developed on your selected K-12 assessment topic is now ready for you to present to the locally elected board of the school district. Create a presentation using Prezi or similar software in order to present your research to the task force. The information within your presentation will assist the Task Force in developing a district-wide professional development plan geared toward improving the overall test scores of the schools within the district.

Recorded Presentation

Overall presentation style and structure

1. Present your findings in ten (10) slides using Prezi, PowerPoint, or a presentation software of your choice. (Note: Notify the professor on Week 7 concerning the software you choose to use for the presentation).
2. Include a title slide and references section (These two [2] slides are not part of the ten (10) slide requirement).
3. Develop a creative, appealing presentation using your chosen tool for a professional audience, using two to three (2-3) colors, two to three (2-3) fonts, and two to three (2-3) other visuals.
4. Provide coherent, clear, organized, and substantive content that can be easily understood by the audience.
5. Provide audio narration of the presentation slides as if you were delivering the speech (Note: If you do not have access to a microphone, then you should provide detailed speaker notes with your presentation.)
6. Create a section of the presentation (first five [5] slides) in which you:
   1. Provide an overview of the white paper. The overview should include, at a minimum, background on your topic and its relevance to K-12 assessment and the demographics of the district.
   2. Discuss the significant recommendations that you have made within the white paper regarding changes to the district’s current assessment goals.
   3. Provide three (3) methods by which the Task Force might use the white paper in order to develop a district-wide professional development plan geared toward improving the overall test scores of the district.
7. Create a section of the presentation (last five [5] slides) in which you:
   1. Provide your personal reflection in which you highlight what you have learned from developing the white paper as well as what you have learned during this course.
   2. Provide your personal reflection on the new technologies that you researched in Assignment 3 and the manner in which such technologies have changed your views on how to approach assessment in the classroom.
   3. Provide your personal reflection on the manner in which you would implement the recommendations made in Assignment 3 within your own school district or within your classroom practices. Provide specific examples of the changes that you have already made or would like to make.

Directions for submitting your presentation:

• Submit your presentation to the area designated by your professor.
• Review at least one (1) other classmate’s presentation and post a response indicating what you learned by identifying two (2) specific points that your classmate made in the presentation.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

The specific course learning outcomes associated with this assignment are:

• Apply new advances and current thought in the field of educational assessment.
• Analyze traditional theories of assessment.
• Use technology and information resources to research issues in educational assessment.
• Write clearly and concisely about educational assessment using proper grammar and mechanics.

Describe the following from birth through adolescence Physical development Cognitive development : Social and Emotional development : Evaluate how your parenting choices impacted your child�s development : Looking ahead – Potential interventions to resolve behavioral Summary

Part F: Final Marketing Plan Due Week 5 and worth 200 points

Assignment 1 is comprised of all of the marketing plan sections. Add any recommendations and updates based on faculty feedback and / or additional research.

Transfer related information from Journal entries 1 through 5 to the Marketing Plan Template. In this assignment you must do the following:

• cover each section in the marketing plan in detail
• update your marketing plan to reflect recommendations made by faculty, and newly researched information
• complete all of the sections in the marketing plan template

Complete the your marketing plan in the Marketing Plan Template, located in Week 1 of the course shell, and include the following:

1. Provide a detailed description of your company in the form of an executive summary. The description should include, at a minimum, the product’s name, trademark, color, shape, packaging, labeling, and any characteristics that you deem relevant.
2. Describe the company’s target market in terms of its size, competitors, and the specific needs and wants of potential customers that your product or service is likely to satisfy.
3. Describe both the company’s Unique Selling Position (USP) and its marketing objectives.
4. Analyze the pricing strategy relative to the company’s pricing objective, and internal and external factors that could affect the pricing of the company’s products or services.
5. Determine the distribution strategy in terms of your target market, location, and selection of distribution channels.
6. Outline the promotional strategy in relation to marketing objectives, advertising program, and public relations activity.
7. Recommend three to four (3-4) action steps that you could take in order to move your plan forward.
8. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Identify the key concepts of marketing and its function in society.
• Explain the fundamentals of marketing including product, price, distribution, and promotion in a global environment.
• Understand customer relationship management.
• Determine the marketing planning process, market segmentation, and the development of the key elements of a marketing strategy.
• Determine the elements of marketing research.
• Determine the factors affecting the behavior of consumers and commercial / organizational buyers.
• Understand the key elements of business marketing including product, price, distribution, and promotion.
• Understand the major elements in product strategy for both goods and services, including the concept of the product life cycle, product mix, and the product development process.
• Use technology and information resources to research issues in marketing.
• Write clearly and concisely about marketing using proper writing mechanics.

Explain briefly and gives an example (each question at least 6 sentences)

1. what is neoliberalism?

2.How are Asian people presented as the model minority on reality tv related to the idea of the American Dream?

3.What is Hegemony?

4.What is the western beauty myth?

5.what is culture jamming

6.How do Rush Limbaugh and other radio hosts like him contribute to misogyny?

7.How does Hip Hop culture challenge sexist language?

8. How are “moral panics” dependent on media?

9.What is heterosexism?

Select an industry, such as the gambling industry, to complete a SWOT analysis.

Access the profile overview for the selected industry:

1. In the University Library, click Company Directory and Financials.
2. Click Hoover’s First Research.
3. Click Continue.
4. Click Submit.
5. Type gambling (or your selected industry) in the search box, and click to continue.
6. Gambling (or the selected industry of choice) should be first in the list.

Read the industry profile overview, including the website links, on the page.

Complete a SWOT analysis for the selected industry. The SWOT analysis allows a business to understand how a competitor is positioned in the environment by assessing its strengths, weaknesses, opportunities, and threats. An understanding of a competitor’s position can be a key for a business to determine where funding and resources should be allotted to create new products or services.

Use information in the industry profile overview and other scholarly sources as needed. The SWOT analysis should include each of the following:

• Strengths
• Weaknesses
• Opportunities
• Threats

Write a 1,050- to 1,400-word paper, including the following attributes:

• SWOT analysis, including a SWOT chart
  • Identify opportunities (either product or service) that could improve the customer experience.
• Strategy evaluation
  • Define strategic tasks.
  • Assess the industry’s capabilities.
  • Identify the barriers to strategy implementation.
• A response to the following:
  • Based on the SWOT analysis and strategy evaluation, what are some creative actions the industry can pursue to include innovation as a component of their strategy?

A clothing company uses sweatshop labor to manufacture clothing products that contribute to low pricing, which is a consumer want.

Many companies have engaged in sweatshop labor. Did the clothing company engage in unethical labor practices by utilizing sweatshop labor?

Research sweatshop labor.

Write a paper of no more than 750 words to present your position on sweatshop labor and provide justification. Include the following:

• How consumer demands affect a company’s business decision
• How different ethical perspectives guide ethical decision making
• How a company influences their ethical environment

Format your paper consistent with APA guidelines.

Click the Assignment Files tab to submit your assignment.

Using the Internet, research on a sexually transmitted disease (STD) policyin Louisiana. Once you identify an STD policy from the state you reside in, visit your state health department or browse your state’s website and search for the STD policy you selected.

Next, write a research paper describing this public health policy analysis and background. The final paper should include the following:

• A title page
• An introduction of policy analysis in two to three paragraphs discussing the following:
  • Overview
  • Purpose
• A body
  • Health policy background (one page):
    • The state’s role in the policy-making process
    • The purpose of public health policy
  • Public health policy analysis five-step process discussing the following:
    • A problem statement (in the form of a question) (two paragraphs)
    • Background of a policy analysis provides factual information needed to understand the problem. Include economic issues of policy as well as regulatory policy (two pages).
    • The landscape section of a policy analysis identifies key stakeholders and describes the factors that are needed to analyze the problem. Write the landscape section on policy analysis. Include balance of patient rights versus protecting the population. Include any influence from government insurance programs. Your response should be of at least three pages.
    • Options (three or four) to address the policy problem. Your response should be of at least three pages.
    • Recommendations section should clearly identify three options. Which of the three options is favored and why is it is preferred over the other ones. Your response should be of at least one page.
• A conclusion
  • Your conclusion (one page) should address the following main points:
    • Your recommendation and the reasoning behind it.
    • Summarize your findings.
    • Explain the barriers to implementing policy analysis process and how they could be overcome.