1) Triggers are ethnocentric responses to differences and defensive reactions to ethnocentrism. Any number of things can serve as triggers, but they generally fall into the following categories: voice, appearance, attitude, and behavior. Describe a trigger that you have responded to in the past, even if it was only a fleeting mental thought.
2)If we look at the term diversity as different groups, we can include groups such as Baby Boomers, Generation X, and Generation Y. What are some differences between the Baby Boomer group and the Generation Y group when it comes to the work force? What are some of the major differences between these groups, and how can any obstacles be overcome to create a successful organization?
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