Description of conflict resolution steps .

Your supervisor at the agency where you work has become increasingly insistent that you work many hours over and above your required working hours. She has indicated that there is no discussion to be had—you must work the required extra hours in order for your agency to survive. All staff must work overtime, no exceptions. You have family and school obligations that you must meet, and working the additional hours has become very burdensome to you. You value and need your job, and want to be as helpful as possible. Although your supervisor indicated when these demands first began that they would be temporary, it is now six months since you began having to work many additional overtime hours and see many extra clients. Your work, family, and schoolwork have all begun to suffer, and you are increasingly frustrated with your supervisor for her approach to managing this organizational need.

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